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Policies
Here
at Homestead Emporium, each item is individually crafted in our home,
by our family unless otherwise stated. Flawless perfection can only be
achieved on an assembly line, and is not our intention. Minor
variations to our products are to be expected on home sewn items. These
minor imperfections and variations reinforce the fact that every
article is made lovingly by hand, by our family, and is indeed unique.
We
strive for beauty, yet function in all our products. If you have a
problem with one of our items, please contact us. Due to the nature of
most of our products, exchanges can only be made for items in the
original packaging and must be received by us before a new item will be
shipped out.
We ask that when you purchase from us, you keep in
mind that you are purchasing from a family, not a large mass producing
corporation. We always strive to do our very best and provide you with
quality. We are human though, not machines, and occasionally make a
mistake.
If you have a problem with one of our products, email us at HomesteadEmporium@gmail.com .
We will not be aware of the problem unless you, our customer, tells us about it.
We
fix our snaps, free of charge. Simply ship your Homestead
Emporium product back to us (email us first though!) and we will remove
any defective snaps, and replace them with new ones.
We ask that our customers email us at HomesteadEmporium@gmail.com if
they are confused about any of our H.E.Reusable Pads Products. We can
help you decide which size and/or style will be right for you.
We offer many styles and sizes, because so many women have different needs.
This can also cause some confusion as to what's best for you though.
We are here to help you try and decide which products will work best for YOU and your personal cycle.
We
also recommend that you buy a couple of the pads you think will work
well for you, and then try them first! If you are unsure, don't invest
in a large quantity of pads until speaking with us first, or trying a
few out.
Because of the nature of our H.E.Reusable Pad products,
we can not offer refunds on these items unless they are still in their
original packaging. Trying out a few, or a sample package, will help
you decide if it's the right choice, before you purchase a whole set.
We try to keep sample packages in stock fairly regularly to give you an
opportunity to try them out first.
For custom order cancellations, if the order has already been cut/begun, there will be a 15% cancellation/handling fee. If you must cancel an order before it has been shipped, there will be a 5% restocking/handling fee.
If the order has shipped and you would like to cancel, shipping can not be refunded and you will receive your order refund, minus a 5% restocking fee, once the order has been received back into our hands.
Lastly, we want to see you again!
A very large percentage of our customer base is our repeat customers.
We take pride in that, and would like to continue offering our customers the type of service that keeps them coming back! |