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Our
Policies:
Here
at Homestead Emporium, each item is individually crafted
in our home, by our family unless otherwise stated. Flawless
perfection can only be achieved on an assembly line, and is not
our intention. Minor variations to our products are to be
expected on home sewn items. These minor imperfections and
variations reinforce the fact that every article is made
lovingly by hand, by our family, and is indeed unique.
We strive for beauty, yet function in all our products. If you
have a problem with one of our items, please contact us. Due to
the nature of most of our products, exchanges can only be made
for items in the original packaging and must be received by us
before a new item will be shipped out.
We ask that when you purchase from us, you keep in mind that you
are purchasing from a family, not a large mass producing
corporation. We always strive to do our very best and provide
you with quality. We are human though, not machines, and
occasionally make a mistake.
If you have a problem with one of our products, email us at HomesteadEmporium@gmail.com
.
We will not be aware of the problem unless you, our customer, tells
us about it.
We fix our snaps, free of charge. Simply ship your Homestead
Emporium product back to us (email us first though!)
and we will remove any defective snaps, and replace them with
new ones.
We ask that our customers email us at HomesteadEmporium@gmail.comif
they are confused about any of our H.E.Reusable Pads Products.
We can help you decide which size and/or style will be
right for you.
We offer many styles and sizes, because so many women have
different needs.
This can also cause some confusion as to what's best for you
though.
We are here to help you try and decide which products will work
best for YOU and your personal cycle.
We also recommend that you buy a couple of the pads you think
will work well for you, and then try them first! If you are
unsure, don't invest in a large quantity of pads until speaking
with us first, or trying a few out.
Because of the nature of our H.E.Reusable Pad products, we can
not offer refunds on these items unless they are still in their
original packaging. Trying out a few, or a sample package,
will help you decide if it's the right choice, before you
purchase a whole set. We try to keep sample packages in stock
fairly regularly to give you an opportunity to try them out
first.
Lastly, we
want to see you again!
A very large percentage of our customer base is our
repeat customers.
We take pride in that, and would like to continue offering our
customers the type of service that keeps them coming back! |